Terms & Conditions

These terms and conditions govern PartyBox Retail Ltd including www.partyboxuk.com performance relating to the sale and supply of goods to the customer. PartyBox Retail Ltd reserve the right to amend these terms and conditions from time to time by updating this text page; and the customer is bound by any such modifications or revisions.

Contract With Customer
The contract between PartyBox Retail Ltd and the customer comes into existence upon PartyBox Retail Ltd acceptance of the customers order i.e. when payment has been received. PartyBox Retail Ltd is entitled to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies appearing on The PartyBox Retail Web site.

Pricing & Availability
The prices of the goods are those specified on The PartyBox Retail Web site. The price, as displayed, is inclusive of VAT at the standard rate. There will be an additional charge for delivery for orders under £100. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by Email. Price and availability information is subject to change without notice.

Delivery Of Goods
The PartyBox will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders paid for by credit/debit card and paypalwill be delivered in accordance with the delivery method requested. PartyBox Retail Ltd is entitled to deliver in part. Despatch of goods constitutes fulfilment of contract.

PartyBox Retail Ltd Warranty
If the goods delivered are not what the customer ordered, or are of incorrect quantity, or are damaged or defective, PartyBox Retail Ltd will, if the customer returns them within a reasonable period, at the customer's option either give a full refund or where possible make good any shortage or non-delivery or replace any damaged or defective goods.

Return Of Goods
If for any reason you are unhappy with your purchase, you can return it to PartyBox Retail Ltd for an exchange or refund, providing PartyBox Retail Ltd receives it within 14 days from the date of its original receipt. Returned products must be received by PartyBox Retail Ltd in good condition and all component parts, including any promotional products that may have been included in your purchase. A note explaining the reason for return should also be enclosed.

Return of Goods EXCLUDES balloons, personalised items and perishable goods. Please be aware these items will be made especially for you, so they can only be returned for a replacement if they are faulty. Please see balloon care section for further details.

This does not affect your statutory rights. The customer bears the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. (PartyBox Retail Ltd requests that you use registered post or recorded delivery when returning goods and that proof of postage is retained).

If you wish to cancel your order please phone or notify us by email before the order is picked in order to get a full refund. If the order has already been dispatched then in order to receive a refund, you will be responsible for returning all goods to PartyBox Retail Ltd in the same condition as they were sent, with any packaging undamaged so that they remain in a saleable condition. You will have to bear the postage cost of returning the goods and will not be refunded for the postage costs from where we sent the order out to originally and we reserve the right to enforce a cancellation charge of up to 10% to the value of the order.

Any items to be returned should be sent recorded delivery to :-

PartyBox Retail Ltd 153-155 Becontree Avenue Dagenham, Essex RM8 2UL

Please also include your invoice number and the reason for return.

Governing Law & Jurisdiction
Contracts between PartyBox Retail Ltd and the customer will be governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English courts.

Intellectual Property
All the information, data, text, graphics, links or computer code published on, contained or available on this website (the "Material") are the copyright of PartyBox Retail Ltd. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of PartyBox Retail Ltd or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of PartyBox Retail Ltd and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of PartyBox Retail Ltd and may not be used without the prior consent of PartyBox Retail Ltd.

Invalidity Of Terms & Conditions
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions will not be affected.